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Wayak customer service assistant
Use cases · Customer Service

Resolve more. Escalate less.

Wayak reads every ticket, drafts replies grounded in customer history, and routes the hard ones — so your team clears the queue without missing SLAs.

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Free 14-day trial · No credit card · Live in days
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2 weeks
Pilot to production
Instant
Triage on arrival
Live
SLA-breach alerts
Trusted by industry leaders
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Why teams choose Wayak

Built for the way Customer Service runs.

Wayak fits the systems, data and workflows your Customer Service team already uses — and starts paying off in days, not quarters.

Clear the queue faster
Agents read, tag and route every ticket on arrival so your team starts on the work, not the sorting.
Answers grounded in context
Replies are drafted from real account history and your knowledge base — accurate, on-brand, ready to send.
Never miss an SLA
Live SLA tracking surfaces at-risk tickets before they breach, with escalation to the right owner.
How it works

Live in three steps.

Connect your Customer Service data, set up the agent, automate with a playbook — in days, not quarters.

1Connect your data
Plug in Zendesk, Intercom, Email and the rest of your stack — Wayak unifies it into one governed source of truth.
ZendeskIntercomEmailCRMKnowledge base
2Set up the agent
Spin up a specialized agent with the role, skills and context of your operation — not a generic chatbot.
3Automate with a playbook
Turn it into a scheduled report, real-time alert or multi-step pipeline that runs and monitors itself.
See it in action

Customer Service use cases, worked end to end.

Three real workflows your team can stand up in days — each connects your data, reasons with an agent, and runs on a playbook.

Use case 01

Ticket triage & routing

Tickets pile up unsorted; the urgent ones wait behind the trivial.

ConnectZendesk · Email · CRM
Agenta triage agent that classifies intent, urgency and queue
Automatereal-time routing with SLA-breach alerts to the right team
→Every ticket tagged and routed the second it lands.
Wayak Customer Service workflow
Use case 02

Grounded reply drafting

Agents rewrite the same answers and dig for account context on every ticket.

ConnectCRM · Knowledge base · Order system
Agenta drafting agent that pulls account history and composes an on-brand reply
Automatedraft replies queued for one-click agent review
→First-response time cut to minutes.
Wayak Customer Service workflow
Use case 03

Escalation & churn signals

Churn risk hides in escalation patterns nobody has time to analyze.

ConnectTicket history · CRM · Product usage
Agentan analysis agent that detects escalation and churn patterns
Automatea weekly at-risk-account briefing for CS leadership
→At-risk accounts surfaced before they churn.
Wayak Customer Service workflow
The full library

Everything Wayak automates in Customer Service.

Every item is a ready-to-run use case — connect the data, set up the agent, automate with a playbook.

01
Ticket classification
Auto-tag and route support tickets the moment they arrive.
02
Email drafting
Draft accurate, on-brand replies grounded in account history.
03
Customer history
Pull a full account timeline into every conversation.
04
Escalation analysis
Spot the patterns behind escalations and churn risk.
05
SLA monitoring
Track response and resolution SLAs with live alerts.
Enterprise-grade by design

Connect everything. Secure everything.

Wayak is built for enterprises that need to unify many sources without compromising on control, privacy or compliance.

Connect any source
Securely link warehouses, lakes, ERPs, CRMs and APIs — no duplicated state.
SOC 2 Type II
Independently audited controls across security, availability and confidentiality.
Encrypted end-to-end
Encryption in transit and at rest, with keys you control.
Role-based access
Precise, per-role permissions so people see exactly what they should.
Private deployment
Deploy in your own environment. Your data never leaves your perimeter.
Full audit trail
Every request, agent action and data access traced and exportable.

“Wayak reads every ticket, drafts the reply, and tells us which accounts are about to churn. Our team finally clears the queue.”

CU
Director of Support
B2B SaaS
Explore other industries
ManufacturingInsuranceHRRetailLogisticsFinance & BankingHealthcareEnergy & UtilitiesReal Estate

Put Customer Service operations on autopilot.

Spin up a free trial, connect your Zendesk data, and stand up your first Customer Service automation this week — no credit card required.

Start your free trial
Free 14-day trial · No credit card · Live in days
Prefer a walkthrough? Book a demo →